FAQ

ORDERING
Do I need to have an account to order?
No, you can also place an order as a guest. But, there are some perks if you have
an account with us:
Quick checkout process
Easily view your order status and order history
Receive updates detailing our new releases and special promotions

What if I forgot my password?
On the login page, click “Lost password?” and you’ll be redirected to a page
where you can create a new password.

What if I typed the wrong email address?
Please contact us so we can change your email address. We can change your
email address, name, and address but we cannot change your order.

Are there any exchange rates?
All of our transactions are based in US Dollars. If your credit card is based in
another currency, your order total will be calculated in accordance with the daily
exchange rate of the date your card issuer processes the transaction.

What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) payments. We do not
accept personal checks, money orders, direct bank transfers, or cash on delivery.

How secure is my online order?
When purchasing online using your credit card, all of your information is entered
into an SSL secure web page. Your information is then SSL‑encrypted and sent
directly to our credit card provider's network, where your card and transaction is
authorized and approved. Your credit card information is not stored on our
servers.

How do I change or cancel my order?
We reserve the right at any time after receipt of the order to accept or decline
the order, or any portion thereof, in our sole discretion, even after the Customer
receives an order confirmation or after the credit card has been authorized. If
the credit card has already been authorized for the purchase and the order is
canceled, we will issue a credit to the original method of payment.

Any cancellation made after an order has been placed will be subject to a
cancellation fee of 30% of the Total Price regardless of the time the order has
been placed (even if it is just a second later) as the merchant processor/credit
card charges us a fee for cancellations.

Please note that any orders that have already been packed or shipped cannot
be canceled.

How do I set my shipping address?
Since our website and service are based on English, all the information that you
typed in is required to be English input method, including punctuations. If certain
letters of your address contain Non‑English letters, you are advised to use the
similar English ones instead. For example, you may change letter "ø" to "c".

Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order
has been processed or shipped. Kindly update your shipping address to your
residential address instead of your vacation address as we do not know how
long the destination's customs department will have the package on hold.

When will my order arrive?
The delivery time is based on the shipping option that you have chosen. Once
the order has shipped, we will email your tracking information on the next day as
tracking information generally becomes available 24 hours after we have
shipped the order. We are not responsible for delays caused by the customs
department in your country.

How do I track my order?
We will email your tracking information as soon as your order has shipped.
Usually, you will receive the tracking number one day after we have shipped your
order.

Can I use several discount codes in one order?
Promotion and discount codes cannot be used in conjunction with other
promotions and discounts unless stated otherwise.

What Do I Do If I Have Missing Items In My Order?
If something is still missing, please contact us immediately.