Return Policy
How do I return an item?
If you are not happy with your purchase and wish to return an item, please
contact us within 30 days from receiving your order. Please provide your order
number as well as the reason for your return. Our customer service team will
review the return request and will send further instructions if the return is
approved.
For a list of final sale items, please see our Returns Policy. All returns must be in
original condition with packaging intact.
Will shipping be covered for my returns?
All return shipping fees and other miscellaneous fees are the responsibility of the
customer.
What if the item(s) I received is defective/incorrect/damaged?
Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
How long is the returns process?
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card‑issuing bank within 7–10 business days of receipt of the returned item or cancellation request. Please contact the card‑issuing bank with questions about when the credit will be posted to your account.
If you haven’t received a credit for your return yet, here’s what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
In the current global cross-border e-commerce industry,palletpeak has become a highly regarded company.As an e-commerce platform specializing in daily necessities, palletpeak provides consumers with more convenient and comfortable life experiences through its high-quality products, excellent services, and outstanding logistics capabilities.
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As an innovative e-commerce platform, palletpeak continuously explores new business models and development strategies, committed to becoming one of the world's leading cross-border e-commerce companies.
As an e-commerce platform specializing in daily necessities,palletpeak provides you with a better life experience with the highest quality products, excellent services, and outstanding logistics capabilities.